Refund policy

You may return an unused item by sending it to Hammertime within 10 days of your receipt of the item if it is not a custom fabricated product or irreversibly altered in any way AND meets all guidelines to quality as a "returnable item". A "returnable" item is one that is unused, in the original package with the item labels/tags attached, and in fully original condition. If you would like to return an item, please contact Hammertime by email (service@hammertime.live or service@hammertimewholesale.com) to request a Return Authorization (RA) number and a prepaid return shipping label.

Within 5 business days of receipt of an approved returnable item, Hammertime will issue credit to the original form of payment minus the original shipping cost, prepaid return shipping label cost and a 15% restocking fee. Should you want to return an item and exchange it for a different item, please contact us via email as the restocking fee for the original item will be adjusted.

In some circumstances, items are shipped to you directly from a manufacturer instead of from our warehouse. Even if a product was shipped to you from a different address than our main warehouse in Houston Texas, all approved returns must be returned to Hammertime directly unless otherwise
instructed. Unfortunately, items returned without an authorization will not be eligible for a refund.

In summary, we can not accept a return or issue credit for an item that is:

• Received without a Return Authorization
• Returned to a location other than to the location on the supplied prepaid shipping label
• Used, worn or altered in any way
• Custom-fabricated
• Missing original packaging, labeling or instructions